Terms and Conditions

Mumbai Pets Online (Owned by KRP Tech Solutions OPC Private Limited · Operated by OM Pet Shop (MSME / Udyam: UDYAM-MH-03-0150241)20, Aryan Thakare, Block 03, Radhakrishnan Colony, Morshi, District Amravati, Maharashtra 444905.

In Maharashtra metro practice, please read these Terms of Service carefully before using the Platform. By accessing, browsing, or placing an order on Mumbai Pets Online, you signify your unreserved agreement to be bound by these Conditions of Use, Conditions of Sale, Privacy Policy, Shipping Policy, and Return/Refund Policy.

Electronic Record Notice: These Terms constitute an electronic record within the meaning of the Information Technology Act, 2000 and rules made thereunder, as amended from time to time. This electronic record is generated by a computer system and does not require any physical or digital signatures.

Welcome to Mumbai Pets Online. The conditions below apply to website use and to live-animal sales into Mumbai, Thane, Navi Mumbai, Pune and the Mumbai metropolitan region. Compact-flat and monsoon realities do not waive these terms — they shape how we schedule fulfilment.

The website www.mumbaipets.in (and its associated mobile/web applications, hereinafter referred to as "Mumbai Pets Online" or "Platform") is owned by KRP Tech Solutions OPC Private Limited and operated by OM Pet Shop (MSME / Udyam: UDYAM-MH-03-0150241) ("Operator", "Company", "Us", "We", or "Our") under the laws of India, having its registered operating desk at 20, Aryan Thakare, Block 03, Radhakrishnan Colony, Morshi, District Amravati, Maharashtra 444905.

Table of Contents

Part A: Conditions Relating to Your Use of Mumbai Pets Online

1. Your Account & Eligibility
2. E-Platform for Aggregation & Sourcing
3. Website Access & Limited License
4. User Conduct, Anti-Harassment & Prohibited Content
5. Automated IP Logging & Fraud Prevention
6. Reviews, Feedback & Intellectual Property Rights
7. Disclaimer of Warranties & Limitation of Liability
8. Indemnity & Release
9. Governing Law & Exclusive Jurisdiction

Part B: Conditions of Sale (Between Seller/Company and Customer)

10. The Contract of Sale
11. Sourcing, Verification & Live Animal Welfare Checks
12. Order Cancellations & Reserve Rights
13. Pricing, Payments & Gateway Charges
14. Delivery, Transit Risks & Inspection
15. Returns, Health Claims & Refund Settlement
16. Prohibition of Intimidation, Extortion & Third-Party Interference
17. Contact & Grievance Officer Details

Part A: Conditions Relating to Your Use of Mumbai Pets Online

1. Your Account & Eligibility

From our Mumbai desk, use of the Platform is available only to persons who can form legally binding contracts under the Indian Contract Act, 1872. Minors (persons under the age of 18 years) are only prohibited from purchasing live animals or registering accounts. If you are under 18, you may use the Platform only under the supervision and express consent of a parent or legal guardian.

In Maharashtra metro practice, you are responsible for maintaining the confidentiality of your account credentials and restricting unauthorized access to your devices. You agree to accept full responsibility for all activities that occur under your account.

2. E-Platform for Aggregation & Sourcing

You acknowledge and agree that Mumbai Pets Online operates as a structured aggregator platform connecting buyers with verified breeders, specialized farms, and logistics handlers. Unless explicitly stated, contracts for live animals involve verified third-party breeding networks. Mumbai Pets Online facilitates quality auditing, health screening, secure payment gateway settlement, and specialized live-transit coordination.

3. Website Access & Limited License

Subject to your compliance with these Terms and payment of applicable order fees, the Company grants you a limited, non-exclusive, non-transferable, revocable license to access and make personal use of this Platform.

Restrictions: You shall not download (other than page caching), modify, reproduce, duplicate, copy, sell, resale, or exploit any portion of this Platform (including listings, descriptions, images, or pricing) for commercial purposes without express written consent from OM Pet Shop. You are solely prohibited from using data mining, robots, AI-training scrapers, or extraction tools on this Platform.

4. User Conduct, Anti-Harassment & Prohibited Content

You must not use the Platform in any manner that causes, or is likely to cause, the Platform or access to it to be interrupted, damaged, or impaired. You understand that you, and not the Company, are solely responsible for all electronic communications and content sent from your device.

You must NOT use the Platform for any of the following:

• Fraudulent purposes, extortion, or in connection with a criminal offense or unlawful activity under the Bharatiya Nyaya Sanhita, 2023 (BNS) or Information Technology Act, 2000.
• To send, upload, or share material that is deceptive, misleading, defamatory, abusive, indecent, invasive of privacy, menacing, or racially/ethnically objectionable.
• To submit synthetically generated, manipulated, or AI-altered media that misrepresents animal identity, health status, pedigree certifications, or regulatory approvals.
• To intimidate, harass, or threaten company personnel, customer support desks, or logistical handlers.

5. Automated IP Logging & Fraud Prevention

Across MMR and Pune corridors, to protect platform integrity and operational security, every form submission, chat interaction, and order placement records the user's IP address and browser metadata.

Given monsoon and society constraints, any submission containing spam, malicious scripts, unauthorized external links, or abusive language will be automatically rejected. The originating IP address may be permanently blocked across all network sites operated by OM Pet Shop.

6. Reviews, Feedback & Intellectual Property Rights

All content included on the Platform—such as logos, graphics, text, images, visual renders, software code, and database compilations—is the exclusive property of OM Pet Shop or its content suppliers, protected under Indian and international copyright and trademark laws.

If you post reviews, feedback, or media, you grant the Company a non-exclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, publish, and display such content globally across marketing channels.

7. Disclaimer of Warranties & Limitation of Liability

For Mumbai-metro households, this Platform, all information, content, products, live animal listings, and services are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, express or implied, except as explicitly set forth in our official policies.

The Company disclaims all warranties regarding merchantability, fitness for a particular purpose, or uninterrupted access. Under no circumstances shall OM Pet Shop be liable for any indirect, incidental, punitive, or consequential damages arising from platform usage.

8. Indemnity & Release

You agree to indemnify, defend, and hold harmless OM Pet Shop, its directors, officers, employees, agents, and affiliates from any third-party claims, demands, liabilities, costs, or penalties (covering legal fees) arising out of your breach of these Terms, violation of applicable laws, or infringement of third-party rights.

9. Governing Law & Exclusive Jurisdiction

For Mumbai-metro households, these Conditions of Use are governed by and construed in accordance with the laws of the Republic of India. You agree to submit to the exclusive jurisdiction of the Courts at Mumbai / Thane, Maharashtra, India for any legal proceedings or disputes.

Part B: Conditions of Sale (Between Seller & Customer)

10. The Contract of Sale

Your placement of an order on Mumbai Pets Online constitutes an offer to purchase the specified product or live animal. Upon receipt of your order, an automated Order Receipt Acknowledgement will be issued.

Contract Conclusion: The offer is accepted, and a binding contract of sale is concluded, ONLY when the product or live animal is physically dispatched and a formal Dispatch Confirmation (with transit/tracking details) is issued to you.

11. Sourcing, Verification & Live Animal Welfare Checks

All live animal transactions are subject to strict pre-dispatch veterinary screening:

• Age Limit: Animals must be at least 45 days old (or past weaning age).
• Vaccination & Health: Animals must hold a valid vaccination record and a veterinary "Fit-for-Travel" clearance.
• Visual Confirmation: Photos or video footage of the pet will be provided to the buyer prior to final transport dispatch.

12. Order Cancellations & Reserve Rights

• Buyer Cancellations: Given monsoon and society constraints, requests must be made within 3 hours of payment. The 25% booking advance is non-refundable and is retained as the cancellation fee. Cancellations requested after dispatch or at the doorstep incur a 100% cancellation fee.
• Company Reserve Rights: Across MMR and Pune corridors, mumbai Pets Online reserves the absolute right to cancel any order prior to dispatch due to health risks identified during vet checks, logistics unavailability, weather hazards, or pricing errors.
• Full Refund Settlement: From our Mumbai desk, if an order is canceled by the Company prior to dispatch, a 100% full refund will be processed. Upon issuance of a full refund, the Company's financial liability is completely discharged and extinguished.

13. Pricing, Payments & Gateway Charges

Payment structure: unless a written quote states otherwise, Mumbai Pets Online collects a 25% booking advance online to confirm the animal, and the 75% balance is payable on delivery / handover. Full 100% cash-on-delivery is not available.

• Accepted Modes: Net Banking, Credit/Debit Cards, and UPI processed via PCI-DSS compliant gateways (PayU, CCAvenue).
• No 100% COD: Cash on Delivery is solely unavailable to ensure live animal safety and prevent bogus bookings.
• Gateway Charges: Standard 2% transaction charges applying to cards/net banking are disclosed at checkout. On seller-initiated cancellations, gateway charges are refunded in full.

14. Delivery, Transit Risks & Inspection

• Shipments operate under specialized transit protocols (railways, climate-controlled road transport, or air cargo).
• From our Mumbai desk, timelines are estimates: 5–7 working days for standard landmark and doorstep delivery, and 3–4 working days for express delivery where approved on request. Transit delays due to weather, transport re-routing, or veterinary safety holds do not constitute a breach of contract.
• Customers must inspect the animal upon arrival. Any physical injury or visible defect must be reported within 4 hours with unedited photo/video evidence prior to signing the Delivery Acknowledgment Form.

15. Returns, Health Claims & Refund Settlement

• 7-Day Guarantee: Health claims are exclusively restricted to Parvovirus, Rabies, or severe pre-existing genetic conditions verified by an authorized veterinarian on official letterhead with seal and registration number.
• Handfed Chicks: Due to specialized hand-rearing requirements, handfed chicks carry no returns, refunds, or health guarantee once handed over. The 7-Day Guarantee does not apply to this category.
• Excluded Claims: Minor digestive changes (loose stools, vomiting) due to food transitions or travel stress are excluded.
• Refund Timelines: Approved refunds are initiated in 1–2 working days and reflect in 5–7 business days.

16. Prohibition of Intimidation, Extortion & Third-Party Interference

• Mumbai Pets Online maintains a strict zero-tolerance policy regarding harassment, verbal abuse, or unlawful intimidation.
• Closed Commercial Matter: For Mumbai-metro households, an unfulfilled or canceled order where full payment has been refunded or tendered back to the buyer constitutes a fully settled and closed commercial matter.
• Unauthorized Official Influence: From our Mumbai desk, attempting to coerce company staff or demand extra-contractual payouts using third-party designations (among others public servants, municipal officers, police personnel, or political figures acting outside statutory authority) is narrowly prohibited.
• Legal Recourse: Given monsoon and society constraints, misuse of official positions or threats of unlawful harm will be documented and reported to appropriate administrative, vigilance, and law enforcement authorities under applicable provisions of the Bharatiya Nyaya Sanhita, 2023 (BNS) and Anti-Corruption frameworks.

17. Contact & Nodal Grievance & Data Privacy Officer

Mumbai Pets Online reserves the right to modify these Terms at any time. Continued use of the Platform after such changes constitutes acceptance of the revised Terms.