Privacy Policy

Mumbai Pets Online (Owned by KRP Tech Solutions OPC Private Limited · Operated by OM Pet Shop (MSME / Udyam: UDYAM-MH-03-0150241)

Given monsoon and society constraints, by using Mumbai Pets Online Services, you agree to our use of your personal particulars (covering sensitive your data) in accordance with this Privacy Notice, as may be amended from time to time by us at our discretion. You also agree and consent to us collecting, storing, processing, transferring, and sharing your customer information (including sensitive customer information) with third parties or service providers for the purposes set out in this Privacy Notice.

For Mumbai-metro households, personal information subject to this Privacy Notice will be collected and retained by OM Pet Shop, operating the brand Mumbai Pets Online, with its registered corporate desk at 20, Aryan Thakare, Block 03, Radhakrishnan Colony, Morshi, District Amravati, Maharashtra 444905.

This Privacy Notice is written for dense-metro households dealing with Mumbai Pets Online across Mumbai, Thane, Navi Mumbai, Pune and the Mumbai metropolitan region. It covers identifiers, delivery data, payment metadata and device logs processed to complete video calls, reserves and doorstep handovers — in line with the DPDP framework and applicable IT / e-commerce rules.

The website www.mumbaipets.in (and its associated mobile/web applications, hereinafter referred to as "Mumbai Pets Online" or "Platform") is owned by KRP Tech Solutions OPC Private Limited and operated by OM Pet Shop (MSME / Udyam: UDYAM-MH-03-0150241) ("Operator", "Company", "Us", "We", or "Our") under the laws of India, having its registered operating desk at 20, Aryan Thakare, Block 03, Radhakrishnan Colony, Morshi, District Amravati, Maharashtra 444905.

Table of Contents

1. What Personal Information About Customers Does Mumbai Pets Online Collect?
2. For What Purposes Does Mumbai Pets Online Use Your Personal Information?
3. What About Cookies and Other Identifiers?
4. Does Mumbai Pets Online Share Your Personal Information?
5. How Secure Is Information About Me?
6. What About Advertising & External Links?
7. What Information Can I Access?
8. What Choices Do I Have & Data Deletion Requests?
9. Are Children Allowed to Use Mumbai Pets Online Services?
10. Aggregated Visitor Location Map
11. Data Breach & Security Reporting
12. Conditions of Use, Notices, and Revisions
13. Grievance Officer Details
14. Examples of Information Collected

1. Which Customer Details Does Mumbai Pets Online Collect?

In Maharashtra metro practice, we gather your your details with the aim of provide and continually improve our products, live animal sourcing, and logistical services. Here are the types of personal particulars we collect:

• Information You Give Us: We receive and store any information you provide in relation to Mumbai Pets Online Services, among others name, age, contact details, address, and government-issued ID for age or exotic pet registry verification.
• Automatic Information: For Mumbai-metro households, we automatically collect and store certain types of information about your use of Mumbai Pets Online Services, covering information about your interaction with content, form submissions, and services available through our Platform. Like many websites, we use cookies, submission IP logging, and unique identifiers to prevent fraud and protect platform integrity.
• Information from Other Sources: We might receive information about you from other sources, such as updated delivery, transit, and address information from our carrier partners, or health/vaccination logs from verified breeding farms.

2. Why Does Mumbai Pets Online Use Your Personal Information?

Given monsoon and society constraints, we rely on your customer information to operate, provide, develop, and improve the products and services that we offer our clients. These purposes include:

• Purchase and delivery of products and live pets: In Maharashtra metro practice, we put to use your personal information to take and fulfill orders, coordinate specialized animal transport, issue veterinary health cards, process payments, and communicate with you about orders, products, services, and promotional offers.
• Provide, troubleshoot, and improve Mumbai Pets Online Services: We put to use your personal particulars to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of Mumbai Pets Online Services.
• Age verification and compliance: We rely on your data and government photo ID copies narrowly to verify that buyers meet our necessary 18+ legal age requirement under the Indian Contract Act, 1872, and to fulfill government registry mandates (such as PARIVESH portal filings under MoEFCC guidelines).
• Comply with legal obligations: In certain cases, we collect and use your your details to comply with laws, municipal regulations, and statutory tax audits.
• Communicate with you: From our Mumbai desk, we rely on your your data to communicate with you in relation to Mumbai Pets Online Services via different channels (e.g., by phone, e-mail, chat, or WhatsApp).
• Fraud prevention, security, and abuse control: We record form submission IP addresses and device metadata to detect spam, prevent fraud, block non-brand link injections, and protect our infrastructure. IP addresses associated with prohibited activity or harassment are automatically and permanently blocked across all brand sites operated by OM Pet Shop.

3. How Do Cookies and Device Identifiers Work?

From our Mumbai desk, to enable our systems to recognize your browser or device and to provide, secure, and improve Mumbai Pets Online Services, we use cookies, pixel tags, and other identifiers. Specifically:

• Essential cookies keep you signed in, maintain your cart and session, and protect forms against automated abuse. These cannot be disabled without breaking core functionality.
• Analytics identifiers from Google Analytics and Microsoft Clarity help us measure traffic, diagnose errors, and understand how pages are used.

For Mumbai-metro households, most browsers allow you to block or delete cookies through their settings. Blocking essential cookies may prevent you from signing in or placing an order.

4. Does Mumbai Pets Online Share Your Personal Information?

Information about our buyers is an important part of our business, and we are not in the business of selling our households' customer information to others. We disclose customers' your data only as described below, and with OM Pet Shop and subsidiaries that it controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.

• Transactions Involving Third Parties & Affiliates: We make available to you services, products, or live animals provided by third-party verified breeders, affiliated farms, and transport partners. You can tell when a third party is involved in your transaction, and we share customer customer information related to those transactions solely with that third party to complete order fulfillment.
• Third-Party Service Providers: For Mumbai-metro households, we employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering live animals via specialized transit, sending e-mail (through Zoho's secure mail infrastructure), delivering order updates and one-time passwords over WhatsApp, analyzing data, providing search results, and processing payments via PCI-DSS compliant gateways (PayU and CCAvenue). These third-party service providers have access to customer information needed to perform their functions, but may not use it for other purposes, and must process it in accordance with applicable law.
• Protection of Mumbai Pets Online and Others: We release account and other customer information ONLY when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Mumbai Pets Online, our users, or our staff. This includes exchanging information with statutory authorities for fraud protection and credit risk reduction.

Notice on Informal Inquiries: Informal phone calls, verbal demands, or unofficial requests from third parties or officials acting outside statutory jurisdiction will NOT be granted access to customer data.

5. How Is My Information Secured?

We design our systems with your security and privacy in mind.

• Data Localization Guarantee: All customer data, transactional logs, and database backups are hosted on secure servers physically located only within the territory of India, in compliance with the Digital Personal Data Protection (DPDP) framework.
• We work to protect the security of your customer data during transmission by using encryption protocols (SSL/TLS).
• We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling payment card metadata through certified payment gateways. We do not store your card or banking credentials.
• We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, processing, and disclosure of personal customer information.

6. Advertising, Analytics and External Links

Advertising: Mumbai Pets Online Services do not display third-party advertising, and we do not share your name or direct identifying information with advertising networks or data brokers. The only third-party identifiers active on our Platform are the analytics services named in Section 3, which collect non-identifying telemetry under their own privacy policies.

External Links: Our Platform contains links to other websites and applications (such as courier tracking or payment portals). We are not responsible for the privacy practices of external websites.

7. What Personal Information Can I Access?

You can access your information, including your name, address, recent purchases, and order history by logging into your account or contacting our support team. To request access to personal particulars that is not directly viewable, you can submit a request to our Privacy Desk.

8. Your Choices and Data Deletion Requests

If you have any questions as to how we collect and use your personal particulars, please contact our Grievance Officer.

• Opt-Out Options: In Maharashtra metro practice, you can choose not to provide certain information, though doing so may prevent you from placing orders or utilizing specialized transit services.
• Data Erasure / Deletion Right: Across MMR and Pune corridors, you have the right to request the deletion of your individual particulars after active order fulfillment is complete, provided the data is not subject to necessary statutory tax, audit, or legal retention requirements (standard retention period is 5 years from the purchase date).
• To Request Deletion: Submit a written request to [email protected] or [email protected].

9. May Children Use Mumbai Pets Online Services?

Mumbai Pets Online does not sell live animals or products for purchase by children. We sell products and live pets for purchase exclusively by adults (18 years of age or older). If you are under 18 years of age, you may use Mumbai Pets Online Services only with the involvement and express consent of a parent or guardian.

10. Aggregated City / Visitor Map

Given monsoon and society constraints, our analytics providers report visitor volume by city and state in aggregate. This information is used internally to understand demand and diagnose performance problems. It consists of aggregate counts only, identifies no individual user, reveals no street address or full IP address, and contains no personal information. Providers additionally withhold data for very small counts.

11. Security Incidents and Breach Reporting

Any suspected data leak, vulnerability, or unauthorized access incident must be reported immediately to our Security Desk:

Dedicated Security Email: [email protected]

12. Notices, Amendments and Continued Use

If you choose to use Mumbai Pets Online Services, your use and any dispute over privacy is subject to this Notice and our Conditions of Use, such as limitations on damages, resolution of disputes, and application of the prevailing law in India, with exclusive jurisdiction in the Courts at Mumbai / Thane, Maharashtra, India.

From our Mumbai desk, our business changes constantly, and our Privacy Notice will change also. You should check our Platform frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account.

13. Nodal Grievance & Data Privacy Officer

14. Worked Examples of Data We Collect

Information You Give Us When You Use Mumbai Pets Online Services

You provide information to us when you:

• search or shop for live pets or supplies on our Platform;
• add or remove an item from your cart, or place an order through Mumbai Pets Online Services;
• provide information in your account, profile, or booking form;
• submit age-verification or official species registration documents (such as Government photo ID or PAN details);
• complete a contact form, breeder-verification inquiry, or support ticket;
• communicate with us by phone, e-mail, WhatsApp, or chat;
• provide reviews, feedback, or health logs for delivered pets.

Automatic Information

Examples of the information we collect and analyze include:

• the Internet Protocol (IP) address used to connect your device to the internet;
• submission IP address, timestamp, and device metadata logged during form submissions;
• login credentials, e-mail address, and password;
• location of your device or delivery address coordinates;
• interaction metrics, page response times, download errors, and length of visits;
• purchase and browsing history across our regional portal networks.