Payment & Fraud Prevention Policy
Last updated: 21 September 2026
This policy applies to Mumbai Pets Online operating from 20, Aryan Thakare, Block 03, Radhakrishnan Colony, Morshi, District Amravati, Maharashtra 444905 · [email protected] · +919923241289.
Payment & Fraud Prevention Policy
Mumbai Pets Online (Owned by KRP Tech Solutions OPC Private Limited · Operated by OM Pet Shop (MSME / Udyam: UDYAM-MH-03-0150241)
5. Chargebacks
Contact us before raising a chargeback — most issues resolve faster directly. Where one is raised we supply the gateway with the order record, delivery documentation and submission logs as permitted by law. Once a full refund is issued the transaction is a closed commercial matter.
6. Beware of Impersonation
For Mumbai-metro households, we will never ask for OTP codes on WhatsApp, and we will never ask you to transfer money to a personal bank account, UPI handle or wallet belonging to an individual. Payments are collected only through the checkout on this Platform or our official gateway links. Report suspected impersonation to [email protected] immediately.
For questions about this Payment & Fraud Prevention Policy:
| Nodal Grievance / Data Privacy Officer | Roja R — Data Privacy Officer & Nodal Grievance Officer |
| Grievance / Support Email | [email protected] |
| Data Privacy / Security Email | [email protected] |
| Helpline | +919923241289 |
| Head Office | 20, Aryan Thakare, Block 03, Radhakrishnan Colony, Morshi, District Amravati, Maharashtra 444905 |
| Registered Address | 20, Aryan Thakare, Block 03, Radhakrishnan Colony, Morshi, District Amravati, Maharashtra 444905 |
| Vendor / Partner Premises | Pathan Cattery, Kalyan, Mumbai Metropolitan Region, Maharashtra 421301 |
| Registration Contact Email | [email protected] |
| Registration Mobile | +91 99232 41289 |
| Website Owner | KRP Tech Solutions OPC Private Limited |
| Operating Entity (MSME) | OM Pet Shop (MSME / Udyam: UDYAM-MH-03-0150241) |
| Jurisdiction | Courts at Amravati / Mumbai, Maharashtra, India (without limiting statutory consumer rights) |
The website www.mumbaipets.in (and its associated mobile/web applications, hereinafter referred to as "Mumbai Pets Online" or "Platform") is owned by KRP Tech Solutions OPC Private Limited and operated by OM Pet Shop (MSME / Udyam: UDYAM-MH-03-0150241) ("Operator", "Company", "Us", "We", or "Our") under the laws of India, having its registered operating desk at 20, Aryan Thakare, Block 03, Radhakrishnan Colony, Morshi, District Amravati, Maharashtra 444905.