This policy applies to Mumbai Pets Online operating from 20, Aryan Thakare, Block 03, Radhakrishnan Colony, Morshi, District Amravati, Maharashtra 444905 · [email protected] · +919923241289.

Acceptable Use & Anti-Spam / Anti-Abuse Policy

Mumbai Pets Online (Owned by KRP Tech Solutions OPC Private Limited · Operated by OM Pet Shop (MSME / Udyam: UDYAM-MH-03-0150241) or the Information Technology Act, 2000;

In Maharashtra metro practice, send or share material that is deceptive, misleading, defamatory, abusive, indecent, invasive of privacy, menacing, or racially or ethnically objectionable;

Submit synthetically generated or AI-altered media misrepresenting animal identity, health status, pedigree certification or regulatory approval;

Impersonate any person, breeder, veterinarian, official or the Company;

Intimidate, harass or threaten our personnel, support desks or logistics handlers;

Interrupt, damage, impair or probe the Platform, or bypass authentication, rate limits or bot protection;

Place orders with no genuine intention to complete them, or use false identity, address or payment details.

2. Automated Access, Scraping and AI Training

Data mining tools, robots, crawlers, scrapers and automated extraction of any kind — such as for training machine-learning or AI models — are exclusively prohibited without express written consent. Ordinary browser page caching is permitted.

3. Anti-Spam and Form Abuse

Every contact form, enquiry, chat interaction and order placement records the submitting IP address, timestamp and browser metadata for security auditing and fraud detection. Submissions containing spam, malicious scripts or unauthorised external links are rejected automatically.

4. Enforcement

Automated rejection	Offending submissions blocked at entry.
IP blocking	Permanently blocked across all brand sites operated by Mumbai Pets Online.
Account action	Suspension or termination, and cancellation of pending orders.
Legal referral	Evidence retained and reported to the appropriate authority where warranted.

For questions about this Acceptable Use & Anti-Spam / Anti-Abuse Policy:

Nodal Grievance / Data Privacy Officer	Roja R — Data Privacy Officer & Nodal Grievance Officer
Grievance / Support Email	[email protected]
Data Privacy / Security Email	[email protected]
Helpline	+919923241289
Head Office	20, Aryan Thakare, Block 03, Radhakrishnan Colony, Morshi, District Amravati, Maharashtra 444905
Registered Address	20, Aryan Thakare, Block 03, Radhakrishnan Colony, Morshi, District Amravati, Maharashtra 444905
Vendor / Partner Premises	Pathan Cattery, Kalyan, Mumbai Metropolitan Region, Maharashtra 421301
Registration Contact Email	[email protected]
Registration Mobile	+91 99232 41289
Website Owner	KRP Tech Solutions OPC Private Limited
Operating Entity (MSME)	OM Pet Shop (MSME / Udyam: UDYAM-MH-03-0150241)
Jurisdiction	Courts at Amravati / Mumbai, Maharashtra, India (without limiting statutory consumer rights)

The website www.mumbaipets.in (and its associated mobile/web applications, hereinafter referred to as "Mumbai Pets Online" or "Platform") is owned by KRP Tech Solutions OPC Private Limited and operated by OM Pet Shop (MSME / Udyam: UDYAM-MH-03-0150241) ("Operator", "Company", "Us", "We", or "Our") under the laws of India, having its registered operating desk at 20, Aryan Thakare, Block 03, Radhakrishnan Colony, Morshi, District Amravati, Maharashtra 444905.

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Acceptable Use & Anti-Spam / Anti-Abuse Policy

Acceptable Use & Anti-Spam / Anti-Abuse Policy

2. Automated Access, Scraping and AI Training

3. Anti-Spam and Form Abuse

4. Enforcement

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